At Treny Market, your satisfaction is our priority. If for any reason you are not happy with your purchase, please review our returns and refunds policy below.
Returns
Perishable items (fresh produce, meat, dairy, etc.): Unfortunately, we cannot accept returns on perishable items due to food safety standards.
Non-perishable items (packaged foods, household essentials, etc.): You may return these items within 14 days of delivery if they are unopened, unused, and in their original packaging.
Damaged or incorrect items: If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item(s), and we’ll arrange a replacement or refund.
Refunds
Approved refunds will be processed back to your original payment method within 5–7 working days.
Shipping fees are non-refundable, unless the return is due to our error (damaged, faulty, or wrong item).
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [insert email/phone].
How to Request a Return/Refund
Email us at [insert support email] or call [insert phone number] with your order number.
Provide details of the item(s) and reason for the return/refund.
Our customer service team will guide you through the next steps.
